Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FashionFitnessNow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The knee pad is very good. I buy it more than once. I advise you to buy. It came quickly, the store is very good.
Excellent knee lock; after a couple of training, the knee pain is not felt, unlike training without it! Track number is tracked.
The parcel was delivered within 20 days. The size corresponds to the size grid. On the leg sit perfectly, do not press. Let's see how he behaves on the run. And so, the goods are good.
Knee pads just super immediately dressed and walking, I have problems with joints and are good without complaints
The size matches, and although I haven't tried them yet, the quality is good. I didn't get the cover to keep them. I asked 2 but in 2 times because the first time I thought the pair was sold, and when I realized I didn't, I immediately ordered the other one. They still only give it away when ordering the pair in the same order
Exactly. Knee pads in general. Pleased that the size exactly chose, then came the presence of a silicone snake from the top. Recommend
Order 2 PCs if you need both legs. I wear clothes of size "M" and then ordered this size. Approached perfectly!
A good knee, comfortable, keeps well, the sizes are accurate, the leg does not sweat, I order for the second time. Recommend product and store
It came quickly. Quality is better than expected. The size of the table in principle converges, but sits densely. On top there are strips of silicone so as not to move out. I recommend!
The goods of excellent quality, sits tightly, thanks to the selikon from the inside sits perfectly, does not slip. Delivery to moscow was 20 days.
High-quality product for the money, I have tried several other compression knee supports that were more expensive and they did not give me any more support. Actually, the other compression sleeves I tried were uncomfortable to wear. I liked these so much, after a couple of days of wearing them all day I purchased another pair.
Finally, something that fits and doesn't slide down. I can't tell you how many knee sleeves I have bought and returned. Bravo!!!