Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FashionFitnessNow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hardness rubber more or less correct. Texture smooth what is is did plus regarding the purity. Fragrance standard not burnt. Delivery time and price satisfactory. Recommend
Fast delivery, the product is fully satisfied, there is a small smell of rubber, I order from it not at the first time, store recommend
i ordered the product like 2 weeks ago,it came in time,very quick,i had a problem with my passport information and they helped me to solve it,were really attentive to everything and answer to all my questions really fast, I'm happy with my buy
Everything fully corresponds to the description. Tapes without comments on quality. Delivered very quickly, 8 days in the CFO, even was surprised. After a week of active use, there are no complaints.
There is a smell, there is a bag, in quality like not what. Price tag for 6 PCs adequate. Fast delivery to Yaroslavl, about a week. A small rubber band as a gift, as many write, there was no, it's insulting but not scary
The goods just arrived! Delivery in eight days is cool. The store is sociable, the goods are quality. I advise the goods and the store. The force of tension corresponds.
The goods received according to the deadline. The parcel is tracked. Quality at altitude. The order was made for the second time. I use it as a utility room and in warm-up. I like it. To the order I recommend.
Everything came, delivery about three weeks. The only thing, the color does not match, with the picture on the site. This I think is not so important, the main thing is to perform their function.
Shipping very fast and much before time, state so as the pictures, recommend store, I am happy.
The order was delivered quickly to the Post Office. All rubber bands are whole, as a gift a pouch for them and a narrow elastic band. Already ordered from this store and very satisfied. Recommend!
All good quality has come. Rubber bands of different resistance. As a gift, they put a smear rubber band. Seller recommend.
Perfect. The elasticity is the required one and we have loved it. Very recommendable.
Fast delivery quality is excellent. 100 cm, as stated. In width 7mm. Very convenient to do training on the top, perfectly works back. You can not pump it, of course, but you can tighten the body before the summer. I use for a month to buy recommend